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"Here's where Wikipedia fits in. It used to be if you were a kid in a village in India or a village in northern Canada in the winter, maybe you could get to a place where they have a few books once in a while. Now, if you have a telephone, you can get a free encyclopedia. You have access to the world's knowledge. Knowing how to use that is a barrier. The divide increasingly is not so much between those who have and those who don't, but those who know how to use what they have and those who don't." [Business Week: "Howard Rheingold's Latest Connection"]
"Wikipedia is a system not a product .... Britannica and Wikipedia are both brands. Britannica‚s says that each entry is well-researched and every effort is being made to convey the entire picture. The Wikipedia brand does not guarantee the same efforts nor does it guarantee equal quality between entries. It is an open-source brand that says that there is an equal opportunity for entries to be written. Different brands, different expectations, different quality." [Many-to-Many: "On a Vetted Wikipedia, Reflexivity and Investment in Quality (a.k.a. more responses to Clay)"]
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